Office Address
One Canada Square, Canary Wharf, London, United Kingdom
Whether you have a question about a share, need help with your account, or want to know more about investing with us — our team is available 24 hours a day, 7 days a week. We typically respond within a few hours.
One Canada Square, Canary Wharf, London, United Kingdom
Fill in the form below and a member of our team will get back to you as soon as possible.
Our global support team operates around the clock — no matter what time zone you are in.
24 hours · 7 days a week
Send us a message any time and a support agent will respond within a few hours — often much sooner.
Mon–Fri · 08:00–20:00 UTC
Speak directly with our investor relations team for anything urgent — from account issues to deposits.
Priority response · 24/7
Withdrawal and security-related requests are treated as priority and handled by a specialised team around the clock.
Email and live chat messages are usually answered within a few hours, and always within 24 hours. Withdrawal and security issues are treated as priority.
Our support team operates in English, French and Spanish. If you write to us in another language, we will do our best to assist using a translation service.
Yes. Phone support is available Monday–Friday, 08:00–20:00 UTC. Outside those hours, please use email or live chat, both of which are available 24/7.
Our London office welcomes scheduled appointments. To arrange a visit, please email support@orionvault.live in advance so we can prepare for your arrival.
